SINGLES
All sales are final. We do not offer refunds or exchanges. No hold, no reservations.
Any order containing more than 8 copies of one single is subject to a cancelation at our discretion.
SEALED PRODUCTS
All sales are final. We do not offer refunds or exchanges. No hold, no reservations.
Any order containing more than 8 items is subject to a cancelation at our discretion.
ADDITIONAL NON-RETURNABLE ITEMS:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No refunds for tracked orders showing as 'delivered' or 'received'. Authorized returns have a 15 day expiry.
No refunds for untracked orders. Questions? Feel free to email us at levelup.ontario@gmail.com.
TRADES / BUYS
All trades are final. No exchange, no refund.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at levelup.ontario@gmail.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at levelup.ontario@gmail.com.
SHIPPING FEES
$2.49 CANADA POST REGULAR MAIL: Orders shipped by plain white envelope through Canada Post regular mail: No coverage or insurance. Buyer assumes all risks.
Delivery delay is 3-15 business days depending on the location.
$10.99 TRACKED SHIPPING: Orders with tracking and/or with insurance will be shipped via our mail carrier Chit Chats. Delivery delay is 3-10 business days depending on the location.
$24.99 UPS or CANADA EXPRESS POST (AND/OR EXPRESS SHIPPING): Orders will be shipped via Canada Post Express Post only. Delivery delay is usually 2-3 business days.
Pick-Up In Store: You may pick-up your order once you have received the confirmation email. Any order placed with the pick-up option to avoid shipping fees will be cancelled.
IF YOU LIVE IN A RURAL AREA, please feel free to reach out for details. We reserve the right to cancel orders.
We do not ship tracked packages to PO BOXES.
Questions? Feel free to email us at levelup.ontario@gmail.com
MISSING ORDERS
No refunds for tracked orders showing as 'delivered' or 'received'.
No refunds for untracked orders.
LARGE ORDERS
We reserve the right to request proof of identification matching the billing name and address for large orders.
Questions? Feel free to email us at levelup.ontario@gmail.com
